Industry Best Practices and Continuous Improvement

ITIL v3 Service Management (Information Technology Infrastructure Library) procedures drive the AIS Change Management and Incident Management procedures for establishing and operating IT service management.

ITIL v3 Service Management is the de-facto global standard in the area of IT service management and is a comprehensive, non-proprietary, and publicly-available set of guidelines for “best practices” in IT service management.

ITIL v3 advocates that IT services must be aligned to the needs of the business and underpin the core business processes. It provides guidance to organizations on how to use IT as a tool to facilitate business change, transformation and growth.

The ITIL v3 best practices are currently detailed within five core publications which provide a systematic and professional approach to the management of IT services, enabling organizations to deliver appropriate services and continually ensure they are meeting business goals and delivering benefits:

• ITIL v3 Service Strategy
• ITIL v3 Service Design
• ITIL v3 Service Transition
• ITIL v3 Service Operation
• ITIL v3 Continual Service Improvement

The five core guides map the entire ITIL v3 Service Lifecycle, beginning with the identification of customer needs and drivers of IT requirements, through to the design and implementation of the service into operation and finally, on to the monitoring and improvement phase of the service.

Adopting ITIL v3 can offer users a huge range of benefits that include:

• Improved IT services
• Reduced costs
• Improved customer satisfaction through a more professional approach to service delivery
• Improved productivity
• Improved use of skills and experience
• Improved delivery of third party service.

The AIS commitment to adoption of the ITIL v3 Service Management architecture was recently reinforced with the awarding of the ITIL v3 Foundation Certification to our San Diego-based Service Delivery and Client Service Engineering management team.

Contact AIS to learn more about why ITIL Service Management matters.