Support: Our Client Services Team Is Here for You

About Us: Data Centers in San Diego, Phoenix Support: Our Client Services Team Is Here for You

Client Services – Customer Support 24x7x365

Support for AIS Data Centers clients is delivered by our Service Delivery and Client Services organization, which works hand-in-hand with customers from order entry to service implementation through on-going 24x7x365 support.

We conduct a Warm Hand-Off with each new client to:

  • Demonstrate products, services, support
  • Show that we are courteous and respectful
  • Ensure issues raised do not remain in limbo
  • Ensure there is a smooth transition between all departments during the move-in process
  • Ensure the move-in process is as smooth as we can possibly make it

We conduct a Move-In Survey with clients to:

  • Follow up and create a forum for clients to report back on how things are going
  • Ensure that we provided what we promised
  • Confirm client satisfaction with process and support
  • Show we care about and value our clients
  • Implement changes based on client feedback

We Use Key Performance Indicators (KPIs) to:

  • Continually improve upon support service levels
  • Develop service improvements
  • Define what we can and should measure
  • Gather, process, analyze, and report the data
  • Implement corrective action
  • Quantify support processes, analyze service levels

AIS Data Centers Client Service Engineers are available 24x7x365 to assist with anything from a simple reboot to a full rack-and-stack. You ask, we deliver.

AIS Data Centers Client Portal Overview Presentation


Contact Us Nowto learn more about the AIS Client Services.

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Completion of this Title 21 CFR Part 11 audit helps demonstrate the elevated importance which AIS places on being subject to independent scrutiny as it serves its federal customers. Francis Tam, partner and national IT practice leaderMoss Adams

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