About Us: Data Center Services in the Southwest

American Internet Services: Your Data Center Solutions Provider

AIS provides data center and cloud service solutions to companies requiring the best in compliance, connectivity, and customer service.

Our mission is to provide innovative and trusted enterprise-class IT infrastructure solutions that enable clients to focus on their core business.

From cloud, colocation, and network connectivity to managed storage and managed security, AIS provides smart, flexible IT infrastructure solutions in the Southwestern U.S.

Tailored IT Solutions — All For You

AIS offers a wide range of data center services that complement a client’s IT infrastructure strategy:

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Diverse Data Center Footprint in the Southwest

With 6 data centers and over 500 clients spanning dozens of industries, AIS is the Southwest’s market leader. Our key facilities include:

View “video tours” of our flagship Lightwave Data Center here:

Private Transport to Maximize Your Performance

To maximize performance, security, and reliability, AIS manages its own redundant optical network which allows real-time service delivery from multiple points on the Internet to any AIS facility.

AIS Data Center Network Diagram

AIS Network Diagram

The redundant optical network reaches from San Diego and Los Angeles in Southern California to Phoenix in Central Arizona via diverse routes.

The AIS Multi-Protocol Label Switching (MPLS) backbone provides low-latency, highly redundant Layer 3 VPN service between each facility. The MPLS links consist of dual, redundant 10Gbps connections between sites designed to self-heal in the event of a failure.

AIS has more than 70 Border Gateway Protocol (BGP) peering and backbone connections spread across multiple data centers providing more than 40Gbps of high-performance Internet connectivity.

SSAE 16 & 21 CFR Part 11 Audited Compliance

Compliance is a big differentiator when it comes to data center selection. Most providers talk about compliance but have not invested in third-party audits to prove that they do what they say they do.

ais aicpa-soc data centerAIS is able to provide support for almost any customer compliance requirement, including FFIEC, FISMA, GLBA, HIPAA, HITECH, ISO, PCI, SOX, and more.

Unique among Southwestern providers, we have successfully completed stringent SSAE 16 SOC 1, 2, and 3 Type 2 audit examinations for each of our facilities.

We’ve also done the Title 21 CFR Part 11 audit of the United States Food and Drug Administration (FDA) guidelines on electronic records and electronic signatures (ERES).

These rigorous audits were conducted by Moss Adams, one of the largest and most respected public accounting firms in the nation.

Periodic audits validate that AIS has the appropriate procedures and controls in place to safeguard client data, equipment, and connectivity.

ITIL v3 Service Management Best Practices

Information Technology Infrastructure Library (ITIL) v3 Service Management procedures drive our Change and Incident Management processes.

ITIL v3 is the de-facto IT service management global standard and is a comprehensive, non-proprietary, and publicly-available set of “best practices” guidelines.

AIS Service Delivery and Client Services Engineers are detail-oriented and customer-centric, handling operational support 24x7x365.

More Than 20 Years… At Your Service

Founded in 1989, the company was created through the combination of several San Diego-based Internet Service Providers including WebCC, ADNC, and Internet Express, as well as the acquisition of the Complex Drive chain of data centers.

AIS is led by an experienced management team and is is backed by seasoned private equity investment professionals at Seaport Capital, Viridian Investments, and DuPont Capital Management. Key company milestones include:Most Admired CEO data center

2013 – Completed Title 21 CFR Part 11 Audit
2013 – Refreshed SSAE 16 SOC 1, 2, 3 Type 2 Audits
2013 – Won IT Executive of the Year
2012 – Won Most Admired CEO of the Year
2012 – Launched BusinessCloud1 and ClearCompute
2012 – Won IT Executive of the Year
Data Center2010 – Completed 3 Years of SAS70 Audits
2009 – Opened Phoenix Data Center
2008 – Acquired Complex Drive
2007 – Purchased by Seaport, Viridian, DuPont
2004 – Acquired Internet Express
2001 – Acquired ADNC
1998 – Acquired WebCC
1989 – Company Founded

Are We Perfect? No, Of Course Not

We think that AIS is pretty darned great, but we know we’re not infallible.

Like any company that has been around the block a few times, we’ve had a couple of bumps on the long road to our current market-leading position. Such is life, but we own our issues and we’ve certainly learned from them.

Case in point: AIS had a client-affecting incident at LWDC on March 1, 2012. Not all customers were affected, but it was a temporary “black eye” for us.

Click here to learn about that incident and what transpired before, during, and after the event.

AIS Company Overview Presentation


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