Key Responsibilities:

• Answer client calls, and update cases.
• Handle calls escalated from entry level CSE engineers.
• Perform remote hands support sessions for clients including but not limited to: reboots, server mounting and dismounting, cabinet cabling, system troubleshooting, and hardware repairs.
• Update client inventories and access lists.
• Run and terminate Ethernet cable, and provision client cabinets.
• Control access to the facility.
• Troubleshoot and diagnose networking issues.
• Answer client questions regarding trouble tickets, networking, systems, and facilities.
• Interface with Upstream providers and perform troubleshooting.
• Assist with facility and project planning.
• Perform facilities monitoring checks.
• Monitor network traffic and security cameras.
• Must be available for shift rotations.

Knowledge and Skill Requirements:

• Strong written and verbal communication and customer relations skills.
• Advanced knowledge of computers and networking. Complete and working knowledge of company SOPs, systems and facilities. A strong general knowledge data center facilities and operations is also required.
• CSE engineers must be familiar with concepts related to networking, DNS, HSRP HVAC, and power systems.
• Ability to learn new systems and concepts.
• Working with clients and coworkers requires strong interpersonal skills.
• Formal technical or College education is strongly preferred.
• Must be able to work with minimal supervision.
• Ability to lift 50 pounds and carry it short distances is required.
• Must be able to pass a background check and pre-employment drug screening.

Please send resumes to: Careers@AmericanIS.net with the subject: Proactive Client Services Engineer

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