The Systems Engineer, in coordination with senior technical management and the Network Operations team, is responsible for engineering and administration of internal and client-facing service delivery platforms. The Network Operations team is tasked with scaling and operating the AIS regional network (LA / San Diego / Phoenix), building and managing AIS’s enterprise-grade cloud services platforms, installing and operating internal applications, and providing professional services. The Systems Engineer reports to the Director of Network Operations and is responsible for ensuring mission-critical systems are available at all times.
Key Responsibilities
Primary
- Develop, install, maintain production servers on multiple OS platforms providing client-facing services including DNS, SMTP, HTTP, and FTP.
- Develop and deploy network monitoring systems in order to meet SLA requirements for uptime and availability.
- Develop, test and deploy high-availability and failover solutions
- Assist and contribute to product development initiatives, focusing on cloud services technologies and related applications.
- Apply systems administration best-practices and automation to minimize down-time and data loss for all internal and external service delivery systems
- Provide internal and external client support via phone, email and the TAS ticketing system.
- Produce systems documentation as needed to meet AIS change management and product development objectives.
Secondary
- Provide engineering assistance to internal and external clients for assigned projects
- On Duty Engineer (ODE) duties as required
- Provide training to internal and external clients as directed
- Mentor and manage junior engineering staff
Desired Knowledge, Skills and Experience:
- Strong working knowledge of Linux and Windows OSes
- Thorough understanding of LAMP technology and internet
- Software experience with Apache, PHP, sendmail, postfix, LDAP, radius, bind, VMware,
- Automation via scripting (Perl, Python, Shell)
- Troubleshooting server hardware and software
- Host and network security
- Disaster Recovery
- Excellent interpersonal and communication (verbal and written) skills
- Documentation processes and procedures
- Fluent in written and spoken English
- Work well independently and with a team
Additional (preferred) Knowledge and Skills:
- Experience in VMware and other cloud technologies
- Familiar with service provider networking
- Experience with common monitoring tools (e.g. mon, nagios, cacti)
Federal law requires all employers to verify the identity and eligibility of all persons hired to work in the United States. We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. No phone calls, please.
Note: Reliable transportation is required for this position. Occasional travel may be required to local and out-of-state locations in support of Sales or to attend training.
Please send resumes to: Careers@AmericanIS.net with the subject: Systems Engineer.
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